5 phases to a new level of efficiency – Review

Canon Managed Print Services Review

Regularly propose actions to improve the performance of the infrastructure. Certify the functional and security compliance of any Configuration Item change in the Customer’s IT environment. Regularly propose actions to improve performance from both a commercial and operational point of view.

Review

Unlike some managed service solutions, Canon Managed Print Services includes a Review phase to ensure the solution we deliver in the Transition & Implement phase is optimised over time to meet the evolving needs of your organisation.

Management Information Reporting

Your Canon Client Services Manager will use Management Information Reporting and regular customer review meetings to recommend lasting improvements in operational efficiency, staff productivity and cost savings.

Canon’s expertly prepared quality-of-service analysis and service-compliance reports provide an update on all aspects of support performance, including call history, trends, performance metrics, contract changes/ updates, and more. Importantly, they enable your Canon Client Services Manager and Canon print and document specialists to proactively identify and address unusual trends and occurrences before they impact your organisation. And they give you ongoing visibility into the performance and overall effectiveness of your MPS. Canon’s Management Information Reports will be used in periodic management reviews.

Management Information Reporting covers the following areas of your MPS:

• Service Performance (SLAs)
• Device Utilisation
• Asset Management, including MAC
• Trends and CSI

Review Meetings

These ensure all key stakeholders openly review performance against objectives, discuss specific direction and action tasks. Your Canon Client Services Manager will coordinate and facilitate these Review Meetings.

Continual Service Improvement (CSI)

Canon Continual Service Improvement aligns our current and pipeline services with the current and future strategic needs of your organisation, the maturity of your IT processes and your environmental policies. In doing so we forge a path towards a genuine, mutually beneficial partnership with your organisation that enables both parties to work towards increased productivity and reduced costs.